Policies

our Policies

We value our customers. Please take some time to go over our spa policies so we can better serve you.
By scheduling an appointment at Grand Cosmetic Clinic, you are agreeing to our policies.

Appointment Policy

A $50 non-refundable deposit is required at the time of reservation. Your deposit will be applied to your service at your appointment.  As a courtesy, a 24-hour advance notice is required for any changes or cancellations. Please keep in mind, your appointment time is reserved especially for you; not showing leaves your injector with an empty chair. Late arrivals may have time subtracted from their services, but will be responsible for full payment. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting. No Shows will in result in forfeiting your deposit completely. If you reschedule 24 hours prior to your appointment, the deposit may be used toward a future service with us within 30 days.

Refunds

Treatment services are non-refundable and non-transferable. We do not offer refunds on services rendered. All injectable treatment sales are final; refunds or credits cannot be offered once treatment is completed. We would offer to fix any issues instead.

During botulinum toxin appointments, our Nurse Practitioners assess the facial muscles and decide what number of units are sufficient for adequate treatment. This can vary from patient to patient and from treatment to treatment. To provide the best level of patient care, we recommend you follow up with an appointment or call 14 days after your botulinum toxin appointment if further treatment is needed. If additional units are needed, we will require additional payment.

Privacy Policy & SMS Terms of Service

Privacy Policy

At Grand Cosmetic Clinic / R.T. Aesthetics LLC, we prioritize and respect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. We are committed to keeping your data secure and ensuring that your information remains confidential.

1. Information We Collect

We collect personal information, including but not limited to:

Name
Email address
Phone number
Appointment details

This information is collected when you schedule an appointment, opt-in for SMS notifications, or engage with our services in other ways.

2. How We Use Your Information

The information we collect is used for the following purposes:

To schedule and manage appointments
To send appointment reminders and updates
To provide post-visit care instructions and support
To communicate lab results, billing updates, and other necessary information
To send marketing and promotional offers, including special deals, discounts, and updates on new services or events

3. Confidentiality and Data Protection

Your personal information is confidential. We employ industry-standard security measures to protect against unauthorized access, alteration, or disclosure of your personal data. Rest assured that your information is treated with the utmost care.

4. Information Sharing and Disclosure

SMS opt-in and phone numbers collected for communication purposes will be treated with the utmost confidentiality and will not be sold, shared, or distributed to third parties or affiliates for marketing or promotional purposes.

5. SMS Communication

If you opt into receiving SMS messages from Grand Cosmetic Clinic / R.T. Aesthetics LLC, we will use your phone number to send you messages related to:

Appointment scheduling and reminders
Post-visit instructions
Lab notifications
Billing information
Marketing and promotional offers, including special deals, discounts, and updates on new services or events

You have the option to opt out of these SMS communications at any time by replying “STOP” to any message you receive. For support, reply with “HELP.”

For additional details on how your personal information is handled, please visit our full Privacy Policy and Terms of Service.

You have the option to opt out of these SMS communications at any time by replying “STOP” to any message you receive. For support, reply with “HELP.”

For additional details on how your personal information is handled, please visit our full For additional details on how your personal information is handled, please visit our full Privacy Policy and Terms of Service.

SMS Terms of Service

By opting into SMS communications from Grand Cosmetic Clinic / R.T. Aesthetics LLC, you agree to receive SMS messages for the purposes outlined below. These messages may include, but are not limited to, appointment scheduling, reminders, post-visit instructions, lab results, billing notifications, and marketing or promotional offers, such as special deals, discounts, and updates about new services or events.

1. Message Frequency

The frequency of SMS messages will vary depending on your interactions with our clinic. You will receive messages related to:

Appointment scheduling and reminders
Post-visit instructions
Billing updates
Lab notifications
Marketing and promotional offers, including special deals, discounts, and updates on new services or events

2. Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier for details regarding these charges.

3. Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive. After opting out, you will no longer receive SMS communications from us unless you opt in again.

4. Help Instructions

If you need assistance or support, reply with “HELP” to any message. You will receive instructions on how to get in touch with us for further support.

5. Contact Information

If you have any questions about our SMS services, you can contact us at:

Email: info@grandcosmeticclinic.com
contact: https://grandcosmeticclinic.com/contact-us/
Phone: 8182007769

By opting in to receive SMS communications from Grand Cosmetic Clinic / R.T. Aesthetics LLC, you confirm that you have read, understood, and agree to the terms outlined in these SMS Terms of Service.

For more detailed information regarding your privacy and how we use your data, please review our full Privacy Policy and Terms of Service.

Pricing Disclaimer

All prices may be changed any time without notice. We reserve the right to change our product’s prices and our service prices at anytime without notice.

Payment

We accept cash and all major credit cards (Except American Express) but not personal checks.